Experience
Marketing & Communications
Manager, Risk Control | The Travelers Companies
December 2022 - Present
Strategy and execution of integrated marketing and communications campaigns across multiple business lines. Align messaging between the priorities of Risk Control, the business, and enterprise marketing.
Develop content strategies, messaging frameworks, and go-to-market communications that support business objectives. Successful outcomes include increased engagement by customers and prospects across digital, social, and traditional platforms.
Partner with executives, IT, UX, and agency teams to deliver cross-functional initiatives.
Most recently, delivered a large-scale digital platform migration.
Produce executive communications and internal messaging to activate key internal and external initiatives.
Report insights to leadership to refine strategies, improve performance, and ensure consistent brand storytelling.
Marketing & Communications
Professional, Claim | The Travelers Companies
May 2019 - December 2022
I developed marketing strategies to support claim organization priorities, increasing visibility and driving conversion across digital and owned channels. I helped shape leadership and go-to-market messaging using audience insights, and worked closely with creative, digital, and regional teams to keep execution aligned and communications consistent.
Account Executive | Brooksource
December 2017 - March 2019
I delivered managed services and staffing solutions to Fortune 100 clients, helping improve workforce efficiency by about 30%. I launched and scaled a new Boston territory, generating $1M+ in first-year revenue, and led complex enterprise engagements from discovery through executive presentations with a 55% close rate.
Patient Experience Coordinator | Amity Physical Therapy
May 2014 - February 2017
I led patient communications and experience efforts for a high-volume outpatient practice, focusing on clear, empathetic communication to improve engagement and satisfaction. I worked closely with clinical and administrative teams to support consistent service delivery and contributed to community outreach that strengthened trust and the practice’s reputation.
